Having great power comes with great responsibility. Having a great star rating comes with only selecting shifts you are 99% certain you can work and adhering to the ‘Golden Rule’.
This way all community members have the best schedule selection possible. We want to give everyone the same opportunity to choose. So don’t be shifty, please be courteous and leave shifts you cannot work for others.
GOLDEN RULE: Repost any shift AT LEAST 12 HOURS before the start time if you are unable to work. This gives other community members the opportunity to work the hours they want and ensures our partners have the people they need.
WHY IS MY STAR RATING IMPORTANT?
Your star rating determines your ability to select future shifts. If you maintain a good star rating you can select the most desirable shifts for the week.
The scale is as follows:
3 or More Stars - Full Access: Pick up any available future shifts.
0.1 - 2.9 Stars - Limited Access: Pick up shifts for the same day and following day.
0 Stars - No Access: You will be unable to pick up shifts for 14 days. On day 15, you will have Limited Access to select shifts again.
You open the MyWorkChoice app at 10am on Monday morning. Your star rating is a 4.5. Way to go - You have Full Access! Go ahead and schedule out your week by picking up shifts today, tomorrow...you decide what days to work!
You open the MyWorkChoice app at 10am on Monday morning. Your star rating is a 2.0 with Limited Access because you had one shift you forgot to drop and didn’t show up for (a No Call, No Show) and you dropped another shift last week because the kids were sick. No problem, you can pick up shifts for today and tomorrow to build your star rating back up.
You open the MyWorkChoice app at 10am on Monday morning. Your star rating is a 0. Ruh Roh Raggy. You’re in time-out. After 14 days (on day 15) your access will be restored and you will be able to pick up shifts with Limited Access (same day and next day shifts).
WHAT IMPACTS MY RATING?
Here’s the good news, everyone starts with a 5 star rating. Why?...because we know you're awesome!
HOW THE STAR RATING DECREASES
Any shift dropped within 12 hours of the shift start time will result in a 1-star deduction. We know last-minute life happens, but the more time you give another community member to pick up a shift, the better for everyone!
Shifts that are scheduled but not worked or dropped (a No Show) will result in a 2.5 star deduction. Don't be that guy.
Note: We reserve the right to suspend or remove any worker from the community for repeated No Call, No Shows, excessive dropped shifts or other abuses of the MyWorkChoice system. We want to keep it fair for everyone, so please respect your co-workers.
HOW TO BOOST YOUR STAR RATING
By working at least two shifts per week (Monday - Sunday) you automatically get a 1-star boost. Woot!
HOW CAN I CORRECT MY STAR RATING IF THERE IS AN ERROR?
We get it, shift happens.
Review the details of shifts impacting your star rating in the MyWorkChoice mobile app by clicking on your rating. The section 'Impacting Items' will provide details of any shifts and any deductions that occurred to your star rating.
If any details are incorrect, please contact your MyWorkChoice Community Leader or send us a chat through your mobile app to request a review. Fun fact: Being kind during this process also helps.
IF SOMEONE WORKS THE SHIFT I DROPPED, DOES IT STILL IMPACT MY STAR RATING?
Great question. The short answer is, yes. If the shift is picked up by another worker, then we have a healthy community working to support each other. Unfortunately, the star deduction will still apply. The good news is, it's easy to earn back stars by pick up and working additional shifts.