User guides

Troubleshooting and useful tips to help users get the best of their Names & Faces directory

Rob Menne avatar Michelle Alexander avatar Carrie Harmon avatar
10 articles in this collection
Written by Rob Menne, Michelle Alexander, and Carrie Harmon
Signing up, updating and managing your directory

How to sign in

Ready to get connected to your community? Here's how to sign into Names & Faces
Michelle Alexander avatar
Written by Michelle Alexander
Updated over a week ago

How to download Names & Faces on a new phone

Don't let a new phone stop you from getting to know the people in your community
Michelle Alexander avatar
Written by Michelle Alexander
Updated over a week ago

How do I change my photo?

Don't like your current photo? Here's how you can change it
Michelle Alexander avatar
Written by Michelle Alexander
Updated over a week ago

How to set up a password

Let signing in be as quick as this
Michelle Alexander avatar
Written by Michelle Alexander
Updated over a week ago

How to reset your password

Can't remember your password? This is how you can choose one to remember
Michelle Alexander avatar
Written by Michelle Alexander
Updated over a week ago

Force a refresh in the app to get your latest updates

Ensure you always have the latest information by manually refreshing your data
Michelle Alexander avatar
Written by Michelle Alexander
Updated over a week ago

How to switch between multiple directories

Names & Faces is used by all types of communities around the world. Here's how to switch between them if you have access to more than one.
Rob Menne avatar
Written by Rob Menne
Updated over a week ago

Check your app's update settings

Make sure you're always getting the latest changes to your directory by checking when your phone looks for updates
Rob Menne avatar
Written by Rob Menne
Updated over a week ago

How do I sign in with more than one email address?

Access multiple directories with different email addresses by following the steps below
Michelle Alexander avatar
Written by Michelle Alexander
Updated over a week ago