If your deposit wasn’t credited to your account, please confirm if you sent it to the correct deposit address. You can do so by going to your NanoGames Deposit page and checking if the address matches.
If you are sure that the address is correct, please click on "Record" and check if your deposit is there. Please wait till it has the appropriate number of confirmations.
If you don’t see your deposit’s transaction ID on the Deposits page, please get in touch with us by messaging us. Please make sure to mention the transaction ID in the message. Otherwise, we cannot trace your missing deposit