Your fruits come directly from Spain. They are harvested here on our plantation in Bétera and shipped directly from our farm. They are scanned for the first time in a logistics center of the shipment partner in the destination country.
On the label, you’ll see that we work with a returns company that accepts our packages in case something goes wrong: sometimes the address is incorrect or the name isn’t on the doorbell – these things happen.
We do not want the fruits to be transported all the way back to us in Valencia in case of a return. This would have an enormous effect on the environment and moreover, we would not be able to “reuse” the fruits to ship them again. That’s why our logistics partner in the destination country handles this. If a box truly can’t be delivered, the products are not thrown away—they are donated locally to a food bank. ZERO food waste.