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Verifone VX520 - PS - Full Download - IP
Verifone VX520 - PS - Full Download - IP
Emily Bowen avatar
Written by Emily Bowen
Updated over a week ago

These instructions are to download a Verifone VX50 and VX520CLS terminal that is boarded through paysafe. These instructions will work regardless of the back end processor provided the VX520 has the correct encryption.

Need to do a partial download instead? Check out our "Verifone VX520 - PaySafe - Partial Download - IP" instructions.

Is this a Dial Up Terminal?

Before starting these instructions, make sure the customer is using an ethernet cable, and that it is plugged into the proper ETH port on the bottom of the machine.

Often times customers using dial up also have the internet in an office of the business and can perform the download there. If you are performing an IP download for a Dial up phone the steps are the same, except Part 3 needs to be done after you have moved the terminal to its original location and plugged it into the phone line.

Have you batched out?

Full downloads will delete the batch on the terminal. If possible, settle the batch. If not, you will need to get a list of transactions from the merchant, and get the full card numbers from Paysafe, and deliver these to the merchant. Getting full card numbers may take 2-3 days.

Part 1: Opening Download Menu

Screen

Instructions

Any Screen

Press F2 and F4 at the same time.

TERMINAL MGR ENTRY

Please Enter Manage Password _ _ _ _ _ _ _ _ _ _
Press CANCEL to exit

Password: 1, alpha, alpha, 6, 6, 8, 3, 1

VERIX TERMINAL MGR
1> Edit Parameters 2> Download 3> Restart

Press 2 for Download.

VERIX TERMINAL MGR

Group ID: _1

Press Enter (Green Button)

VERIX TERMINAL MGR
Please Enter Manage Password _ _ _ _ _ _ _ _ _ _

Password: 1, alpha, alpha, 6, 6, 8, 3, 1

1> Single App 2> Multi App

Press 2 for Multi App

1> Full Download 2> Partial Download

Press 1 for Full Download

The next screen may be different depending on if it is already downloaded or not. However the steps we must take are very similar.

We want to select options for Yes and/or Continue until it shows the screen on the next page "VTM DOWNLOAD MGR G1"

VTM DOWNLOAD MGR G1
1> Modem 2> Com1 3> Com7

Press the far left purple Key with the bold " ↓ "

VTM DOWNLOAD MGR G1
1> SD Card 2> USB Flash Memory 3> TCPIP

Press 3 for TCPIP.

Part 2: Download Parameters

Screen

Instructions

Please select
Download FTP

Select Download with Enter (Green Key)

Comm Service
Default Interface Ethernet PPP/dial

Select Ethernet with Arrows and Enter (Green Key)

Please select
Download Setup timeout Setup Network

Select Download with Enter (Green Key)

Download
URL String IP Address

Select IP Address with Enter (Green Key)

Please select
URL/address

*A rectangle will be here*

Enter 012.131.147.47

(You do not need to enter the dots, they will auto fill as they type)

Download
Port (Value)

  • If the Value is not "8013", Press far right purple key to Edit, then enter "8013".

  • If the Value is "8013", press Enter (Green Key).

Download
SSL (Value)

  • If the Value is not "False", Press far right purple key to Edit, then enter "False".

  • If the Value is "False", press Enter (Green Key).

Download
Block Size (Value)

  • If the Value is not "1000", Press far right purple key to Edit, then enter "1000".

  • If the Value is "1000", press Enter (Green Key).

Download
Heap Size (Value)

  • If the Value is not "4096", Press far right purple key to Edit, and then enter "4096 ".

  • If the Value is "4096", press Enter (Green Key).

Download
Terminal ID (Value)

Press far right purple key to Edit, then enter the Terminal ID/Download ID.

Download
Application Name (Value)

If the Value is not "*MA", Press far right purple key to Edit, then enter "*MA".
Press the Green Enter Key 7 times.

Download
Please Wait

* * * - - - - - - -

Wait for the loading bar to complete. The terminal will then reboot itself.

Part 3: Authentication and Testing

Screen

Instructions

DATE TIME
CommServer

SOFTPAY-TSYS

Press F3 for Softpay-Tsys

Authentication

Authentication Code:

Enter: MCPS1234

Authentication
Zip Code:

Enter the zip code of the DBA/Physical Address.

DATE TIME
Sale Phone Order Void

Test a sale with the test cards we have available in the office.

Void any successful sales.

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