Natter is a real-time, media-rich experience that uses a third party video provider: Agora (www.agora.io).
Agora is a US-headquartered and NASDAQ-listed global technology group and is certified to SOC 2 Type 2, ISO 27001, ISO 27017, ISO 27018 and ISO 27701. Agora’s Compliance & Privacy Center is here.
If you are using Natter behind an enterprise IT network, you are required to whitelist to ensure high audio and video quality and a predictable service. To facilitate this, two options are available (Agora documentation link: here):
Cloud Proxy (recommended): Add the specific IP addresses and ports to your firewall whitelist
Firewall Whitelist: Add the destination domains and corresponding ports to your firewall whitelist
Typically, our central recommendation is to use Agora’s Cloud Proxy service and whitelist in line with the below.
When you have completed whitelisting, reach out to Natter Support (team@natter.co).
Agora Cloud Proxy (Recommended; Agora URL: here)
Agora deploys dedicated servers to run the cloud proxy service. Agora owns the IP addresses and fully controls the traffic on these addresses. You must configure your firewall to trust ALL of the following IP addresses and port ranges, regardless of the geography of your users:
Region | IP Address List | Port |
North America | 128.14.195.192/28 128.14.245.16/28 128.14.72.80/28 128.14.200.208/28 | UDP: 443 TCP: 443 |
Europe | 104.166.160.208/28 23.236.110.32/28 148.153.25.148 148.153.25.147 148.153.25.146 148.153.25.184 148.153.93.19 148.153.93.24 148.153.93.25 148.153.93.27 | UDP: 443 TCP: 443 |
India | 129.227.217.128/28 129.227.108.208/28 128.1.105.112/28 | UDP: 443 TCP: 443 |
Japan | 129.227.113.112/28 129.227.55.96/28 164.52.24.41 164.52.24.44 164.52.24.43 103.101.125.26 103.101.125.20 103.101.125.22 122.10.153.90 | UDP: 443 TCP: 443 |
Southeast Asia | 128.1.186.240/28 129.227.73.32/28 103.193.127.208/28 | UDP: 443 TCP: 443 |
Mainland China* | * Natter uses Agora Network Geofencing (here) to restrict media traffic from flowing through Mainland China. This prevents the need to whitelist the Mainland China IP address ranges provided. | UDP: 443 TCP: 443 |
Firewall Whitelisting (Agora URL: here)
Add the destination domains and corresponding ports below to your firewall whitelist.
Domains
.agora.io
.edge.agora.io
.sd-rtn.com
.edge.sd-rtn.com
Ports
Destination ports | Port type | Operation |
80; 443; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9667; 30011 - 30013 | TCP | Allow |
3478; 4700 - 5000 | UDP | Allow |