To obtain the correct reset instructions, first we need to identify which pod you have. Pods are easily identifiable by their appearance.
Dark Pod | Light Pod | R4 Pod |
 |  |  |
Black coloured casing with orange trim. Orange button. | White coloured casing with blue button on the bottom | Black outer casing with orange coloured face. 'Walkie-talkie' design. |
Dark pod
Reset Instructions:
Press the button for between 3 - 10 seconds. The device will flash green five times to indicate it is switched on. After a few seconds it will flash green again, indicating it has connected to the network.
If no LED light appears then please contact Navitas Support via
Live Chat: Via the link in the bottom right of your screen
Please note:
Once your pod is switched on, it could take up to 30 minutes for your appliance to report a temperature or appear online on the Digital Food Safety platform.
Light pod
Reset Instructions:
Press the blue ACT for 5 seconds. The green LED will fast blink 5 times followed by a red light. The device will then attempt to connect to your Navitas Hub. The green LED will then solidly turn on for 5 seconds after the Pod has connected successfully.
If no LED light appears then please contact Navitas Support via
Live Chat: Via the link in the bottom right of your screen
R4 (Walkie talkie) pod:
Reset Instructions:
In order to reset your pod press 'test', 'reset', 'test', 'reset' rapidly.
This should make the green and red light flash one at a time (red, green, red, green).
If the red and green light both flash at the same time that means the pod has been turned off so you would need to press 'test', 'reset', 'test', 'reset' again to switch it back on.
Please note:
Once your pod is switched on, it could take up to 30 minutes for your appliance to report a temperature or appear online on the Digital Food Safety platform.
If no LED light appears then please contact Navitas Support via
Live Chat: Via the link in the bottom right of your screen.