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Resetting your account password
Resetting your account password

The below guide demonstrates how to reset your Navitas Safety account password.

Matt Mosley avatar
Written by Matt Mosley
Updated over a week ago

The information included within this guide relates to all user accounts across all Navitas Safety platforms detailed as below.

  • Navitas Academy - Our digital e-learning platform

  • Navitas Compliance - Our digital auditing, incident and risk assessment platform

  • Navitas Digital Food Safety (DFS) - Our digital food safety platform

When to reset my password?

Your password should be reset in the below circumstances

  • You have forgotten your password.

  • You believe your password may have been compromised or shared with others.

  • When specifically instructed by a Navitas Safety staff member or representative.

Password sharing

For security reasons Navitas Safety recommends that passwords are kept private and not shared. Navitas Safety does not store password information and is unable to provide customers with the current password to an account. Should you believe your password has been compromised, you should immediately reset your password using the steps detailed within this guide.

Password format

Navitas Safety recommends that your password is not obvious or easy to guess. The minimum password requirements are detailed below

  • 8+ characters

  • At least one uppercase character

  • At least one lowercase character

  • At least one number

Forgotten password

If you have forgotten your password, don’t panic. Simply follow the below steps to reset your password.

  1. Head to our login page - https://apps.navitas.eu.com/login

  2. Below the password field, select the ‘Forgot your password?. link (see image)

  3. Input the email address your account is linked to, into the ‘E-mail’ field.

  4. Click the orange SUBMIT button

  5. You will now be redirected back to our login page where a message will be displayed in the top right hand corner of the screen.

  6. Open your email account and check for emails from supportteam@navitassafety.com. Your email will be titled with the subject ‘New Password’. Please note, on occasions this email may take up to 5 minutes to arrive.

  7. Open the email and follow the password reset instructions detailed within the email content.

  8. Once your password has been reset, head back to our login page and log on to your account as normal.

Compromised passwords

If you believe your password has been compromised or shared with others, don’t panic. Simply follow the below steps to reset your password.

If your account is linked to a shared email address or inbox, any users with access to the email account will be able to reset your password. If you need to change the email address linked to your account, please refer to the steps detailed within the ‘changing my email address’ section.

  1. Head to our login page - https://apps.navitas.eu.com/login

  2. Below the password field, select the ‘Forgot your password?. link (see image)

  3. Input the email address your account is linked to, into the ‘E-mail’ field.

  4. Click the orange SUBMIT button

  5. You will now be redirected back to our login page where a message will be displayed in the top right hand corner of the screen.

  6. Open your email account and check for emails from supportteam@navitassafety.com. Your email will be titled with the subject ‘New Password’. Please note, on occasions this email may take up to 5 minutes to arrive.

  7. Open the email and follow the password reset instructions detailed within the email content.

  8. Once your password has been reset, head back to our login page and log on to your account as normal.

Logging on via one of our mobile applications?

Unfortunately it is not possible to reset your password via a mobile application. If you are attempting to login via a mobile application but first need to reset your password please follow the steps below. You will require access to a web browser to follow these steps.

  1. Head to our login page using a web browser - https://apps.navitas.eu.com/login

  2. Below the password field, select the ‘Forgot your password?. link (see image)

  3. Input the email address your account is linked to, into the ‘E-mail’ field.

  4. Click the orange SUBMIT button

  5. You will now be redirected back to our login page where a message will be displayed in the top right hand corner of the screen.

  6. Open your email account and check for emails from supportteam@navitassafety.com. Your email will be titled with the subject ‘New Password’. Please note, on occasions this email may take up to 5 minutes to arrive.

  7. Open the email and follow the password reset instructions detailed within the email content.

  8. Once your password has been reset you will now be able to login to the app using your new password.

Changing my email address

If you need to change the email address that an account is linked to, please contact our support team. Our team may ask you to provide the below information before making this change.

  • The email address currently linked to your account

  • The name on the account

Our team is available Monday to Friday between 9am and 5pm, excluding UK public holidays. You can contact us via the channels below.

  • Webchat - Using the webchat widget located in the bottom right corner of all Navitas Safety platforms. If you are currently using our webchat service, please click the 'Talk to a person' button within the webchat.

  • Email - supportteam@navitassafety.com

Please note, our team are unable to provide the current password for your account. Should you need your password reset please follow the instructions in the ‘Forgotten password’ section.

Your team asked me to reset my password

Occasionally it is necessary for our team to ask that your password is reset. Whenever this happens our team will detail instructions on how to do this. Our team may provide you with a temporary password used to access your account. On first login using this temporary password, you will be prompted to change your password to one of your choosing.

Our team does not store passwords and will never ask for your Navitas Safety password.

All communication from our team will be received via a navitassafety.com address. If you believe that a third party is trying to obtain your password via any means, please ignore the communication and contact us directly. Our contact information can be found in the ‘Further Assistance’ section within this guide.

I haven’t received my password reset email

Please note, password reset emails may take up to 5 minutes to reach you. If you have followed the password reset instructions and have not received a password reset email, please review the below steps as required.

Spam/Junk folders

Depending on your email provider, occasionally our emails may land in your Spam or Junk folder. Please review these folders wherever possible prior to contacting our Support team.

Incorrect email addresses

Please ensure that the email address you use is the email address that is currently linked to your Navitas Safety account, checking for any typing errors.

If you have forgotten which email address is linked to your account, please contact our Support Team for further assistance. Our team is available Monday to Friday between 9am and 5pm, excluding UK public holidays. You can contact us via the channels below.

If you wish to update the email address linked to your account please refer to the ‘Changing my email address’ section.

Inactive accounts

If your account is unused for a long period of time, you may be unable to reset your account password. In these instances please follow the steps detailed within the ‘Forgotten Password’ section first. If you find that you do not receive a password reset email, please contact our Support Team. Contact information can be found in the ‘Further assistance’ section.

Deleted accounts

If you previously held an account on our system but left your employer, it may be that your employer removed your account from our platform. Accounts that have been deleted from the system can no longer be accessed via a password reset and steps detailed within this guide will be unsuccessful.

In these instances you should speak to your employer/former employer. Navitas Safety may be able to recover accounts if the recovery is requested by an existing customer.

Unfortunately Navitas Safety will not be able to recover accounts if the account has been intentionally deleted and the recovery request is not authorised by an existing customer.

Further assistance

So you’ve followed all the steps so far and you’re still unable to access your account? Don’t worry. Our Support Team will be more than happy to assist.

Our team is available Monday to Friday between 9am and 5pm, excluding UK public holidays. You can contact us via the channels below.

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