In the event that you need a new smart pod, we will be able to send a replacement. Upon receipt of the replacement, you will be required to swap the faulty device with the new one physically within the appliance and also in the Digital Food Safety Platform.
The process is designed to be plug and play with only minor effort required.
Please note, this process will need to be carried out by a Site Manager account due to access restrictions for Team Members.
Start by accessing the Digital Food Safety platform - https://app.dfs.navitas.eu.com
Click Appliances on the left menu (https://app.dfs.navitas.eu.com/smartpods/appliances)
Locate the appliance in question and click 'More'
Then click Update
Then change the Pod 'EUI Code' as shown below to match the new device before hitting Submit.
The EUI code is located on the sticker on the Pod - starting A84041... (white Pod) or C0FB... (dark/orange Pod) - do not include the printed colons.
Please note - Dark Pod EUI codes only contain zeroes, not Os.
E.g. C0FBF9FFFEE045B3.
Please note, we recommend removing the faulty device immediately before putting the new device into the appliance.
Connect your Dark Pod
To turn on your Dark Pod, hold the orange button for 5 seconds ⌛
The device will flash 🟢 green five times to confirm it’s switched on.
After a few seconds it will flash green again, indicating that it is now connected to the network.
You can then manually force a temperature to the platform with a short press of the orange button and will see a single green light 🟢
If it flashes red 🔴 ensure that the Hub is connected (see relevant Hub setup sections above). A single red LED may also mean the Pod is locked, in which case do 3 short presses in a row until you see a single 🟢 green LED confirming unlocked. Then try the 5 second press again as above.
Connect your White Pod
To turn on your White Pod, press the blue 🔵 ACT for more than 3 seconds ⌛
The green LED light 🟢 will flash 5 times and the device will enter its working mode
Then the green LED 🟢 will remain still for 5 seconds (not flashing anymore), meaning that your Pod has successfully joined the network and is now fully connected.
Installing your Smart Pods in your appliances
The Pods need to be placed as centrally as possible inside the appliance that it will be monitoring. It is best practice to place your Pod at the back of the appliance and as centred as possible. See examples below:
🔴 Do Not:
Connect the supplied cables unless instructed by our support team.
Place the Pod at the bottom of an appliance.
Place the Pod in standing water/ice.
Attach the Pod to a removable shelf that requires cleaning.
Attach the Pod to an appliance fan or condenser pipework.
Place the Pod near the door or in high traffic areas.
That's it! Your new device is ready to go.
If you need any further assistance with this process, please reach out to the support team.