Reminders are an effective way to avoid lost income from clients forgetting their appointment. Email reminders are free to send, while SMS reminders are charged per text - you'll see the price on the Reminders page.

You can turn these on in Business Boosters > Reminders:

We advise setting these to general waking hours. For example:

Here are some example timings where the reminder would fall outside the sending hours (08:00-21:00):

If a reminder would fall outside your sending hours, it's sent at the end of the previous sending window (e.g. FRI 21:00). It's only sent at the start of the sending hours (e.g. SAT 08:00) if that earlier time had already passed when the appointment was booked, and only if it's at least 1 hour before the appointment.

We recommend setting Delivery Time for Email to 24 hours before the appointment, and Delivery Time for SMS closer to it (e.g. 4 hours).

Cut Off Time: appointments booked too close to their start time won't get a reminder. Use this setting to choose how close that is.

You can stick with the default message:

Hi [first name], don't forget your appointment with [staff name] at [time] [day] - [business name]

Or create your own:

Choose [Enabled by default] so that the reminder is switched on by default when a client books an appointment:

You can see on the appointment when the reminders are due to send:

If a reminder is missing, the client or an admin may have switched it off when booking, or reminders weren't turned on at the time of booking.