If a customer no longer wants to be part of a membership, you can cancel their subscription by clicking the bin icon next to their name in the ‘Members’ tab.

This will stop their membership from renewing, but their benefits will remain active until the end of the current membership period. If you need to issue a refund, click ‘Payments’ ->‘Settled’ to bring up the payment information.

If you would like to deactivate the membership and stop any benefits that the customer is currently entitled to, then first click on ‘Deactivate Membership’ before cancelling their membership. If an online payment was made, you have the option to refund this, or you can record an in-store refund by cash or card.