On the customer record, scroll to the bottom of the page for their Email Reports (up to the last 15 days):
If sent successfully, the email will be marked with a tick under Delivered.
The Clicked column is for account-related emails (e.g. confirming email address upon registration) and indicates if the customer clicked the confirmation link in the email.
If the email failed with 'Temporarily blocked by their email provider' or the customer claims it was not received:
Double-check with the customer if their email address on record is correct/valid. If not, then edit it and click
[Confirm email]to apply the change:Ask the customer to check their spam/junk folder. If not there, then please contact us for whitelisting advice.
Reminder email not received
If a booking reminder was not received, check the settings within Business Boosters -> Reminders:
Please note:
Note it is possible that the customer opted not to receive a reminder when booking themselves:
Once an appointment has been created, it is not possible to reset/resend an SMS or email reminder if it wasn't set up correctly at the time of booking. If a reminder is missing, the appointment will need to be cancelled and recreated.
The same applies to the booking confirmation email: if the customer says they didn't receive it or deleted it, it cannot be resent - the appointment must be cancelled and recreated.