Open the client and go to Communication logs to see the emails sent to them in the past 15 days:
If sent successfully, the email will be marked with Delivered.
If the email failed with 'Temporarily blocked by their email provider' or the client says they didn't receive it:
Check with the client that their email address is correct, and edit it if needed.
If their record shows Email verification required for client to book online, click Tap to resolve, then choose Send verification email to email the client a link, or Manually verify email if you're sure the address is correct:
Ask the client to check their spam/junk folder. If it's not there, contact us via the Chat button in your menu for help.
Reminder email not received
If an appointment reminder wasn't received, check the settings in Business Boosters > Reminders:
Please note: the client may have chosen not to receive a reminder when booking themselves:
Once an appointment has been created, it is not possible to reset/resend an SMS or email reminder if it wasn't set up correctly at the time of booking. If a reminder is missing, the appointment will need to be cancelled and recreated.
Resending a booking confirmation
To resend the booking confirmation, open the appointment, click the 3-dots menu and then Send confirmation email.
