Skip to main content
How to set up customer reviews

Enable Feedback and optionally display the best reviews on your website homepage.

Alan Wong avatar
Written by Alan Wong
Updated over a year ago


Setting it up

Within Business Boosters > Feedback (needs to be enabled) > [Settings] (at the top-right), you can configure the sending hours and feedback frequency etc. and choose whether to display reviews on your homepage:

If Feedback On Homepage = Yes, on the main Feedback page, you can control which reviews show on your homepage - either all of the 5-star submissions or ones you select by ticking:

The review process

After the customer's appointment, the system emails them to request a star rating:


You can configure the sending hours and feedback frequency etc. within Business Boosters > Feedback > [Settings] (at the top-right).

Please note: Feedback emails are scheduled at the time of booking. Appointments that were booked before Feedback was enabled will not prompt the customer for a review.


Upon giving a star rating, they are redirected to your website to optionally submit a comment:

This ends up on your booking system within Business Boosters > Feedback which you can choose to display on your homepage.


This comment step is omitted for 5-star ratings if you have Skip the detailed feedback form = Yes in your Feedback settings.


To link Feedback to your Google Business Profile or Facebook Page, please see this article.

Downloading reviews to share

You can click on a written review to download it as an image to share on social media - example:

You can customise the background which comes from the first header image in your gallery - go to My Website to edit and click [Options] > Pin to header against the image:

Did this answer your question?