Setting it up
Within Business Boosters > Feedback (needs to be enabled) > [Settings] (at the top-right), you can configure the sending hours and feedback frequency etc. and choose whether to display reviews on your homepage:
If Feedback On Homepage = Yes, on the main Feedback page, you can control which reviews show on your homepage - either all of the 5-star submissions or ones you select by ticking:
The review process
After the customer's appointment, the system emails them to request a star rating:
You can configure the sending hours and feedback frequency etc. within Business Boosters > Feedback > [Settings] (at the top-right).
Please note: Feedback emails are scheduled at the time of booking. Appointments that were booked before Feedback was enabled will not prompt the customer for a review.
Upon giving a star rating, they are redirected to your website to optionally submit a comment:
This ends up on your booking system within Business Boosters > Feedback which you can choose to display on your homepage.
This comment step is omitted for 5-star ratings if you have Skip the detailed feedback form = Yes in your Feedback settings.
To link Feedback to your Google Business Profile or Facebook Page, please see this article.
Downloading reviews to share
You can click on a written review to download it as an image to share on social media - example:
You can customise the background which comes from the first header image in your gallery - go to My Website to edit and click [Options] > Pin to header against the image:
