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Tapping Card doesn't open the card reader
When you tap Checkout on an appointment or sale, Card always shows as a payment option. If tapping Card doesn't open the Card Payments app:
Go to Settings > In-Store Card Reader and check that Enable In-Store Payments is switched on:
Unable to pair the app and reader
Device settings: Check the settings on your mobile device and ensure that both Bluetooth and Location Services are enabled:
Reader battery: Make sure the reader is not low on battery and needs charging. It is recommended to keep the reader's battery above 50% and charge it at the end of each working day to preserve its performance.
Reader is already paired: Bluetooth pairing is 1-to-1. If the reader is shared between staff, is it already paired with another mobile device? If so, then unpair the other device via the Card Payments app by clicking the 3 lines and then clicking disconnect.
If sharing the reader, we recommend pairing it with a shared mobile device (e.g. a shop tablet). Alternatively, you can consider getting multiple card readers.
Taking payment prompts 'Download the payments app'
If this shows when tapping Card at checkout, and you are using an Android device:
Check the below in the device settings to ensure that payment links open with the Card Payments app. These options/steps may differ for Android devices from other manufacturers:
Redoing the setup
If issues persist, try uninstalling the Card Payments app and reinstalling it via one of these links:
Apple for Nearcut | Book in Beautiful
Android for Nearcut | Book in Beautiful
To reset the card reader, use e.g. a paper clip to press the button inside the pinhole next to the charging port:
Then follow these steps:
Turn on the reader.
Enable Bluetooth and Location Services on your mobile device.
Open the Card Payments app and register your shop details. Allow permission for Location Services if prompted as it is required for the app to function.
Tap Connect to Reader to find the reader (beginning with 'WPC...') and pair the two via Bluetooth. The first connection may update the reader's software which can take 5-15 minutes to complete.
Note for Samsung users: When the software is updating, please keep both the device and reader charging until completion.
It should appear like so once connected:
Note for Android users: If you are using a Samsung device, please check the below in the device settings to ensure that payment links open with the Card Payments app:
Settings > Apps > Card Payments > Set as default > Open supported links (toggle ON) > Supported web addresses > nearcut.com | bookinbeautiful.com (toggle ON)
These options/steps may differ for Android devices from other manufacturers.
If you're still having trouble, contact us via the Chat button in your menu.