NOTES:
Once a refund is issued, it cannot be withdrawn/cancelled. You will need to contact the customer if this happens.
Refunds can take approximately 5-10 business days to appear in the customer's bank account of the card they paid with.
On the appointment page, payments made online or via our in-store card reader are marked with the last four digits of the customer's bank card and are refundable via the system:
The above example shows a booking with a Haircut (£10 deposit) and Facial (£15 prepayment) totalling £25 which the customer paid online.
Refund for cancelled booking
If you are issuing a refund for a cancelled booking, click [Cancel appointment(s) in booking] and either refund [All] that was paid (the system will never refund more than the paid amount), or select [Partial] or [None] as required, followed by [Cancel] to process it.
The system informs you if the customer is entitled to a refund per your cancellation policy but you can override it:
Refund for adjusted booking
If you are not cancelling the booking and just need to remove a service/amount, click the service:
Then reduce the price (e.g. to 0 for a full refund) before clicking [Save]:
This will deduct it from the balance to pay and if there is a balance to refund, there will be a [Refund _ online] button to click:
In this example, £25 was already paid online, so with only the Haircut being charged at £20, the customer is due a £5 refund from the Facial being removed.