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How to online refund a customer who paid by card
How to online refund a customer who paid by card

Refund payments made online or via our in-store card reader.

Alan Wong avatar
Written by Alan Wong
Updated over 2 months ago

Please Note:

  • Once a refund is issued, it cannot be withdrawn/cancelled. You will need to contact the customer if this happens.

  • Refunds can take approximately 5-10 business days to appear in the customer's bank account of the card they paid with.

On the appointment page, payments made online or via our in-store card reader are marked with the last four digits of the customer's bank card and are refundable via the system:

The above example shows a booking with a Haircut (£10 deposit) and Facial (£15 prepayment) totalling £25 which the customer paid online.

Refund for cancelled booking

If you are issuing a refund for a cancelled booking, click [Cancel].

Then, choose from the options to decide how much to refund the customer, either [Full Amount] or [Other].

The system informs you if the customer is entitled to a refund per your cancellation policy but you can override it:

Refund for adjusted booking

If you are not cancelling the booking and just need to remove a service/amount, click the service:

Then reduce the price (e.g. to 0 for a full refund) before clicking [Save]:

This will deduct it from the balance to pay and if there is a balance to refund, there will be a [Refund X online] button to click:

In this example, £25 was already paid online, so with only the Haircut being charged at £20, the customer is due a £5 refund from the Facial being removed.

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