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How payouts work
Online and in-store card payments typically take 2 business days to be paid into your bank account.
Payments are bundled into payouts - e.g. if two customers have paid today:
Payment #1:
£10Payment #2:
£20
In 2 business days, you will receive a payout of £30 (minus fees).
Here are some general examples of the timing:
Customer payment | Payout to you |
TUE 1st: | THU 3rd: |
WED 2nd: | FRI 4th: |
THU 3rd: | MON 7th: |
FRI 4th: | TUE 8th: |
SAT 5th: SUN 6th: MON 7th: | WED 9th: |
By default, the payout schedule is daily (excluding weekends and bank holidays), but we can configure it to be weekly or monthly on a nominated day at your request.
Within Settings > Online Payments > [Transfers], your current balance shows the pending amount for future payouts. This figure will update with new payments/refunds. Payouts that have been created (if any) will be listed below it in order of recency:
You can tap Details against a payout to view its breakdown of payments/refunds.
Checking payments and payouts
On an appointment/payment record where an online or in-store card payment has been recorded, you can tap it in the Payment box to view information about it:
The [View Payout] button takes you to the payout it was included in.
You can view all your payouts within Settings > Online Payments > [Transfers].
About refunds
If an online refund is issued, the amount is immediately deducted from your current balance (affecting the next payout), and reaches the customer's bank account within 5-10 business days.
As an example, if you have two payments in your balance that are due for a payout tomorrow:
Payment #1:
£10Payment #2:
£10Current balance:
£20
If a £5 refund is issued today, your balance would become £15, payable to you in tomorrow's payout. The payout breakdown would include:
Payment #1:
£10Payment #2:
£10Refund:
-£5Payout:
£15 (minus fees)
Why has a payout not arrived?
Payouts are only made on working days (e.g. Monday - Friday), so if a weekly or monthly payout is scheduled for a Saturday or a Sunday it will be made on the following working day.
Payouts may be delayed over bank holidays until the following business day.
If a payout does not arrive on schedule, please wait an extra day in case your bank experiences a slight delay in receiving it.
You will not receive a payout if your balance is negative (due to refunds), or below the minimum payout amount (e.g. £1 / €1 / $1 - this may vary by country). A payout will be scheduled once you exceed this minimum.
If you need any assistance, please contact Support.