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How do I block my card?

If your card is lost or stolen, block it immediately:

  1. Log in to app.neno.co

  2. Go to Cards in the left sidebar

  3. Select the card you need to block

  4. Use the block/freeze option in the card settings

Blocking your card prevents any new transactions from being authorized. If your card was stolen, we also recommend contacting support@neno.co so we can monitor for any suspicious activity and help you order a replacement card.

Act quickly β€” the sooner you block a lost or stolen card, the better protected you are.

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