Your Neno account includes access to Mastercard debit cards — both physical and virtual. This article explains how to order, activate, and manage your cards.

Physical Mastercard debit cards are delivered to your registered address. To order a physical card:

When your physical card arrives, you need to activate it before use. Open the card in your Neno dashboard and follow the activation steps.

Virtual cards are generated instantly and can be used immediately for online payments. To create a virtual card:

Virtual cards are useful for online subscriptions, separating spending categories, or providing team members with individual payment methods.

To add your Neno card to Apple Pay:

Once added, you can use Apple Pay for contactless payments in stores, online, and in apps.

To add your Neno card to Google Pay:

To view your card number, expiry date, CVV, or PIN:

For physical cards, you can also view your PIN here if you've forgotten it.

Each card and account membership has spending limits that control how much can be spent per transaction and per period. To view your current limits, select your card in the Cards section and review the limit information.

If you need higher limits, you can request an adjustment from your account settings or contact support. Limit changes may require approval from the legal representative.

If your card is lost, stolen, or you suspect unauthorized use, block it immediately:

Blocking a card prevents all new transactions. You can unblock it later if the card is found, or request a replacement.

Online payments may trigger 3D Secure (3DS) verification — an additional security check where you confirm the payment through a notification or code. This protects against unauthorized online card use.

If you enter your PIN incorrectly 3 times, the card is temporarily blocked. View your correct PIN in the Cards section of your dashboard, then make a successful chip-and-PIN transaction to unblock it.