Managing Your Neno Account
This article covers how to manage your Neno business bank account: adding team members, updating your details, and configuring account settings.
Account Members and Permissions
Your Neno account supports multiple team members, each with their own login and permissions. This allows your team to access the banking dashboard without sharing credentials.
Adding a New Member
To invite someone to your account:
Go to Members in the sidebar
Click Add a member
Enter the person's name and email address
Select their permission level
Send the invitation
The new member will receive an email invitation. They'll need to complete identity verification before gaining full access.
Permission Levels
Account members can have different permission levels that control what they can do:
Can view account and initiate payments — View transactions and create transfers (may require approval)
Can manage account membership — Add or remove team members
Can manage cards — Order and manage debit cards
Can manage beneficiaries — Add and edit saved payment recipients
The legal representative of the company always has full access to all account features.
Changing the Legal Representative
If your company's legal representative changes, this must be updated through a formal process. Contact Neno support to initiate a legal representative change — this typically requires updated company registration documents (KVK extract) showing the new director.
Updating Your Personal Details
Email Address
To update your email address, go to your profile settings within the banking dashboard and request an email change. A verification email will be sent to both your old and new email addresses for security.
Phone Number
Phone number changes can be initiated from your profile settings. Since your phone number is used for security verification (SCA), you may need to complete additional identity confirmation.
Company Address
To update your registered company address, go to Account → Settings in the sidebar. Address changes may require verification, especially if the new address is in a different country.
Account Settings
Account settings are accessible from Account → Settings in the sidebar. From here you can view and manage your account's spending and transfer limits, see your account membership details, and access account documents and legal information.