Is my money safe with Neno?
Yes. Neno's banking services are powered by our banking partner, a licensed electronic money institution regulated by the Banque de France (ACPR). Your funds are protected through:
Fund safeguarding — Our banking partner is required by EU regulation to keep customer funds in segregated accounts at partner banks, separate from its own operating funds. This means your money is protected even if the institution experiences financial difficulty.
Strong Customer Authentication (SCA) — Sensitive actions like transfers and login require multi-factor verification under PSD2.
Fraud monitoring — Transactions are monitored for suspicious activity.
Your funds are protected under the French Deposit Guarantee Scheme (Fonds de Garantie des Dépôts et de Résolution), which covers deposits up to €100,000 per depositor — the same EU-wide protection standard.