Why was my outgoing transfer not processed?
There are several reasons a transfer might not be processed:
Insufficient funds — Your available balance must cover the transfer amount. Check your available balance (not booked balance) in your account overview.
Spending limit reached — Your account or membership may have transfer limits. Check your limits in Account → Settings.
Incorrect recipient details — An invalid IBAN or mismatched recipient name can cause rejection. Double-check the details and try again.
Account restrictions — Your account may have a temporary hold or restriction. Check for any notifications in your banking dashboard.
Consent not completed — Some transfers require additional verification (e.g., Strong Customer Authentication). Make sure you completed any confirmation steps.
If your transfer was rejected, you'll see the status in Transactions. If you're unsure why, contact support through the chat or at support@neno.co and we'll investigate.
