Net32 offers a 30 day money back guarantee on most items sold on the marketplace. To submit a return please follow these steps below

1. Log into your net32 account.

2. When looking at your client dashboard you should see an option to select 'Request A Return' on your most recent order.

3. If you'd like to request a return on a previous order within the past 30 days, simply select 'View Orders' on the left-hand side of your screen. This will show you a list of your most recent orders in the past year.

4. Select the order number that the item you want to return was purchased under. This will bring you to the Order Details page where you will see 'Request a Return' link in the right-hand corner of your screen.

5. Fill out the required reason for the return as well as a few comments on why this product didn't work for you and select 'Next'.

6. Review that all the information is correct and hit Submit.

Please give us 24 - 48 business hours to submit the request to the vendor and get back to you.

For information regarding our 30 day policy please check out the following page.

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