Tracking your order is now easier than ever - directly on the Net32 Website!

Log into your Net32 account, hover your mouse over the “My Account” drop-down, and click on 'Orders':

Locate and click on the order number for the product(s) you are wanting to track.

Your order will be organized by vendor, scroll until you locate the product(s) you wish to track. Directly to the right, choose the first option "Track Package":

After clicking "Track Package", you will be directed to the carrier site:

If your tracking does not appear on the page or reflects movement after 24 hours, please submit a request directly through your Net32 account. Below is a guide on how to do so:

Log into your Net32 account, hover your mouse over the “My Account” drop-down, and click on 'Orders':

Locate and click on the order number, then locate the product(s) you wish to track and click ‘Get Help with Order’:

Select 'Other Issue' from the menu provided:

Include any pertinent information such as: if the order does or does not list a tracking number, if the tracking number status shows "scanned" or "label created", and the date of the last scan:

Click ‘Send’, and a notice will appear that the request has been submitted.

Once submitted, please allow the Customer Support team 24-48 business hours to process this request and receive a response from the vendor.