Log into your Net32 account, hover your mouse over the “My Account” drop-down, and click on 'Orders':
Locate and click on the order number for the damaged or suspected defective product.
Select the 'Request a Return' button next to the product that is damaged or suspected defective:
Select the product that is damaged or suspected defective:
When selecting the return reason, if the product is damaged, please select either 'Product damaged but shipping box okay’ or 'Product and shipping box damaged'.
If the product is suspected defective, please select 'Item defective or does not work’:
In the comment section, provide any information related to the extent of the damage or any information on the suspected defective product including, but not limited to:
Lot/Serial Number
Expiration Date(s)
Explanation of how the product is not functioning properly
Once complete, click 'Next' to go to the confirmation page:
Once confirmed, please click 'Submit'.
Once submitted, please allow the Marketplace Integrity team 24-48 business hours to process this request and coordinate with the vendor.
Please Note: Pictures will be required for any damaged or suspected defective products. Please take pictures of the product received, the shipping label, and the shipping box. The MI team will request that picture once they begin processing the request.