From the Net32 sign-in screen, click the "Forgot Password" button:
Then, enter the email address associated with your Net32 account:
Next, you will receive an email containing a password reset link. Please be aware that it may take a few minutes before you receive the password reset email.
Here are some additional tips:
If you do not receive the email within 5 minutes, kindly check your spam, junk, and trash folders to ensure it hasn't been mistakenly filtered there.
Make sure that you don't use autofill when entering your email address. Instead, manually type it in to ensure our security system recognizes you as a human user and not a computer program.
Try using a different web browser to request the reset link.
If you have any questions, or require additional assistance, please reach out to our Customer Support Team.