Description
A NetBeez Agent can be manually reset to the factory default. This is an extreme measure.
Do NOT perform a factory reset unless explicitly instructed by NetBeez Support.
Even if a factory reset was recommended in the past, that does not mean it is appropriate to use again in your current situation.
Resetting an Agent without guidance may result in loss of configuration, monitoring data, or network visibility.
If you believe a reset is necessary, please contact us first at support@netbeez.net.
Notes:
If you are executing this procedure to update the NetBeez central server's address to which the Agent should report, please make sure that the Agent is connected to the Internet.
Factory reset is not available on Agents using the Raspberry Pi image downloaded from our documentation (see: Install NetBeez Agents).
To reassign the Agent to a different dashboard, please run the installation script with the new secret key.