Once you have clicked to initiate a “Full Refresh” or a "Reprocess Data", the request is queued and processed as soon as possible. It is not recommended that you attempt to start a data refresh or reprocess multiple times, as this may queue more than one request.
If you think the App is taking too long to update, please get in touch with our support team instead.
A "Full Refresh" initiates the full overnight process which involves extracting data from your ERP, syncing the data to our cloud servers and then processing the data.
There are numerous factors which can influence how long this process takes including, for example:
How big your data set is
How busy your database server is
How many customers’ data is being processed on our cloud servers
A "Reprocess data" reruns the processing on our cloud servers only, using data that was synced previously. How long this process takes is dependent on how many customers’ data is being processed on our cloud servers at that time.
The following additional options are available:
Regenerate forecasts - Forecasts will be recalculated during the refresh, but frozen forecasts will remain unchanged. Disable to reduce refresh duration.
Skip Pivot update - This option will be visible if Pivot forecasting is enabled. Pivot will not be updated but forecasts will still be synced. Enable to reduce refresh duration.
Skip MD5 validation - Skip the file validation check at the beginning of the batch. Use with caution and only if you have a specific reason.
NOTE: If the Pivot Forecasting module is enabled and Import Forecasts is also enabled, the option to regenerate forecasts will not be visible.
It is desirable to keep Pivot's forecast history in the app for the following reasons:
To see the actual forecasts used historically
For more accurate calculation of forecast risk and offset (and therefore safety stock)
To prevent a discrepancy between Inventory Advisor’s data and Pivot's forecast information
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