If you find that you are not able to view all the options on the left pane of your App, or an element on the full screen, it's usually no cause for concern.

The App has been designed to be scalable to various screen sizes. With the scalability, we have optimised the usability of the application across the various screen sizes. If you notice that a specific navigation menu option or a column within a table is not visible on your screen please first check that your screen is fully maximised. You can also try to zoom out to view the additional information. You can use the shortcut (Ctrl and -) to zoom out, or use the browser menu to adjust. Press Ctrl and 0 to reset your screen to 100%.

Please ensure that your hardware is correctly configured and up-to-date, as we provide support for the latest 3 versions of each operating system (MacOS, iOS, Windows and Android). If you are still not able to view the full screen, please feel free to reach out to our Support Consultants.

Tip: If your screen displays light and dark grey panels, it indicates that the page (or information) is still loading. Once the loading is complete, you will not see the light and dark grey panels any longer. If the issue persists, try loading the page again or test your internet speed. If your data is still not displayed after testing your connection, please reach out to our Support Consultants.