At Nettla, we want all club operators to have a clear understanding of how payments move from the moment a player presses ‘Pay’ to when the funds reach your business bank account. The exact process depends on the type of transaction, as different purchases are handled in slightly different ways.
a. Player Pays in Full for a Future Session
When a player pays in full for a booking that takes place on a future date:
1️⃣ Funds are reserved on the player’s bank account.
2️⃣ The session takes place as scheduled.
3️⃣ Funds are captured 4 hours after the session ends.
4️⃣ Funds reach your Stripe account 1 day later.
5️⃣ Funds reach your bank account 2 days later.
b. Booking Creator Selects “Pay Your Part” for a Future Session
When a booking creator selects “Pay Your Part”, the system ensures that the full amount is reserved on their account in case other players do not contribute.
1️⃣ The full booking amount is reserved on the creator’s bank account.
2️⃣ This guarantees full payment to the club, even if other players don’t pay their share.
3️⃣ The creator’s part + unpaid portions are captured 4 hours after the session ends.
4️⃣ Funds reach your Stripe account 1 day later.
5️⃣ Funds reach your bank account 2 days later.
c. Another Player Joins a “Pay Your Part” Session
When a player joins an existing “Pay Your Part” booking:
1️⃣ Only the joining player’s portion is reserved on their bank account.
2️⃣ Their funds are captured 2 hours after the session is completed.
3️⃣ Funds reach your Stripe account 1 day later.
4️⃣ Funds reach your bank account 2 days later.
d. Player Purchases an Item Without a Future Date
For purchases not tied to a scheduled session, e.g. points, package, other...
1️⃣ Funds are captured immediately upon payment.
2️⃣ Funds reach your Stripe account 1 day later.
3️⃣ Funds reach your bank account 2 days later.
e. Subscription Payments (Recurring Memberships)
For subscriptions, such as recurring memberships:
1️⃣ Funds for the first period are captured immediately upon purchase.
2️⃣ Future payments are automatically charged on the renewal date, and funds are captured immediately.
3️⃣ Funds reach your Stripe account 1 day later.
4️⃣ Funds reach your bank account 2 days later.
Why Nettla Uses This Approach
Since neither Nettla nor the club knows the final player lineup until the session takes place, we first reserve the funds and capture them 4 hours after the session ends.
✅ This reduces unnecessary transaction fees.
✅ It minimizes the need for refunds, ensuring a smoother financial process.
✅ Players are only charged for their actual participation, making payments fair and transparent.
By structuring payments this way, Nettla ensures financial security for clubs while keeping the player experience seamless.