Online payments require a trusted payment processor, and in your case, that processor is Stripe—the global leader in online payments. Stripe provides the most flexible and secure payment infrastructure available, ensuring a seamless experience for both clubs and players.
Stripe in the UK
Stripe’s transaction fees vary based on the card type and the cardholder’s country of origin. For standard UK-issued cards, the transaction fee is 1.5% + 20p per payment.
Directly to the source = Lowest fees
✅ You pay Stripe directly—ensuring you get the lowest possible rate.
✅ Nettla does not hold onto your funds.
✅ Funds reach your Stripe account in 1 day, keeping your cash flow fast and predictable.
This approach eliminates wait periods, allowing you to retain full financial control over your payments.
What about refunds?
What About Refunds?
✅ Refunds through Stripe are free—there are no extra charges for processing a refund.
✅ The only potential loss of revenue is the original transaction fee, which is non-refundable. This only happens if 7 days have passed, e.g. the reservation-of-funds period is over.
📌 Example:
• A player purchases an item for £32.
• The 7-day reservation period passes
• You decide to refund the full amount.
• Your only cost is the original transaction fee (1.5% + 20p), which amounts to £0.68.
• The player receives their full refund, but Stripe does not return the original transaction fee to you.