Getting Support

See our online training schedules and learn more about support options, product updates, and account information.

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40 articles in this collection
Written by Peter Hart, Liz Ragland, AJ Alexander (they/them) and 1 other

2021 Nonprofit Guide to Metrics and Benchmarks

Here you’ll find valuable metrics to track in order to keep your organization healthy and growing.

Written by AJ Alexander (they/them)
Updated over a week ago

Getting Started

Network for Good Kickoff Webinars

Get started with Network for Good quickly with a live webinar hosted by your Onboarding Team

Written by AJ Alexander (they/them)
Updated over a week ago

Reaching our Support Team

Contact Our Support Team

If you didn't find an answer to your question in a knowledge base article, our team is ready to help!

Written by Liz Ragland
Updated over a week ago

My Donor Needs Help!

Network for Good will take care of refunds and changes to donors' transactions so you don't have to.

Written by Liz Ragland
Updated over a week ago

Product Updates

Product Updates

Updates made to your Network for Good Software

Written by AJ Alexander (they/them)
Updated over a week ago

Basic Email Editor Sunset FAQs

More on why all customers will now exclusively use the the Advanced Email Editor

Written by Liz Ragland
Updated over a week ago

Live Trainings

Training: Data 101 Webinar

Need help formatting your data to send to our data import team? This is the training for you!

Written by Liz Ragland
Updated over a week ago

New Customer Onboarding Sessions

Attend our group onboarding sessions and learn how to use key features in your new fundraising software

Written by Liz Ragland
Updated over a week ago

Training Classes and Live Office Hours

Join one of our Customer Solutions Team members for a live group training or view an archived session whenever you'd like

Written by Liz Ragland
Updated over a week ago

Live Office Hours

Join Network for Good's Customer Solutions Team for a live group Office Hours session. Get your burning questions answered!

Written by AJ Alexander (they/them)
Updated over a week ago

Training: Donor Management System Overview

New to Network for Good's Donor Management System? Looking for a refresher on all the things this tool can do? This is the training for you!

Written by Imran Khan
Updated over a week ago

Training: Communication Tools Overview

Written by Imran Khan
Updated over a week ago

Training: Fundraising Pages Overview

New to Network for Good's Fundraising Pages tool? Looking for a refresher? This is the training for you!

Written by Imran Khan
Updated over a week ago

Training: Filtering, Reporting, and Segmentation

Ready to build complex filters, but need some guidance? This is the training for you!

Written by Imran Khan
Updated over a week ago

Training: Data Self-Import

Written by Imran Khan
Updated over a week ago

Account Information

Best Practices for Protecting Your User Credentials

Written by AJ Alexander (they/them)
Updated over a week ago

How do I see my account information?

Here's how to view your organization's billing contact, the card we have on file for you, your account renewal date, and more!

Written by Liz Ragland
Updated over a week ago

Updating Your Account's Billing Information

Learn how to update the credit card or ACH details on file for your Network for Good account.

Written by Liz Ragland
Updated over a week ago

Logging in and Resetting Your Password

How to get in to your Network for Good account!

Written by AJ Alexander (they/them)
Updated over a week ago

Cancelling an Account

Written by Liz Ragland
Updated over a week ago

Adding New Admins to Your Account

Give staff members, board members, or volunteers access to your software.

Written by Liz Ragland
Updated over a week ago

Receiving Online Donations & Accounting Questions

Direct Deposit - FAQ

Written by AJ Alexander (they/them)
Updated over a week ago

FAQ – Transaction and Processing Fees for Network for Good Products

Written by AJ Alexander (they/them)
Updated over a week ago

When will I get my online donations?

Here's what you need to know about receiving the online donations processed through your Network for Good Fundraising Pages.

Written by Liz Ragland
Updated over a week ago

Accounting & Network for Good

Getting your numbers to align (we've got reports for that!)

Written by Liz Ragland
Updated over a week ago

Sign up for direct deposit

Here's how to sign up for direct deposit so your Network for Good Fundraising Page donations go straight to your bank account

Written by Liz Ragland
Updated over a week ago

Year-End Fundraising

Year-End Resources

We've compiled great resources to help you through every step of your year-end campaign!

Written by AJ Alexander (they/them)
Updated over a week ago

Year-End Engagement Plan FAQs

Answers to common questions about the Year-End Engagement Plan in your Donor Management System.

Written by Liz Ragland
Updated over a week ago

Preparing for Your Year-End Campaign

Written by Liz Ragland
Updated over a week ago

Sending Year-End Donation Summaries to Your Donors

Learn how to use the donation summary merge fields to send year-end donation summaries to your donors. [VIDEO & ARTICLE}

Written by Peter Hart
Updated over a week ago

Jumpstart Program (Foundation Grantees)

How to Track Jumpstart Milestones

Details for foundation grantees on how to track milestones

Written by Liz Ragland
Updated over a week ago

How to create a fundraising plan with Donor Management

3-Steps to creating a right-sized fundraising plan

Written by Liz Ragland
Updated over a week ago

Other FAQs

Project Grow Your Good - FAQs

Written by AJ Alexander (they/them)
Updated over a week ago

FAQ - Subscription and Renewal Costs

Written by AJ Alexander (they/them)
Updated over a week ago

Engagement Plan Templates and Timelines

Download past engagement plans as Word Documents

Written by Liz Ragland
Updated over a week ago

Data Security & Privacy FAQs

Written by AJ Alexander (they/them)
Updated over a week ago

Racial Injustice Engagement Plan FAQs

Written by Liz Ragland
Updated over a week ago

COVID Phase II Email Engagement Plan FAQs

Written by Liz Ragland
Updated over a week ago

FAQs: EU residents and the General Data Protection Regulation (GDPR)

Written by Liz Ragland
Updated over a week ago

Facebook: Frequently Asked Questions

Questions or concerns about Facebook's Fundraisers feature? We have some answers!

Written by Liz Ragland
Updated over a week ago