All Collections
Getting Support
Getting Support
See our online training schedules and learn more about support options, product updates, and account information.
2021 Nonprofit Guide to Metrics and Benchmarks
Getting Started
Network for Good Kickoff Webinars
Common Donor Questions
Reaching our Support Team
Contact Our Support Team
My Donor Needs Help!
Product Updates
Product Updates
How to Submit Product Feedback Using the Ideas Portal
Basic Email Editor Sunset FAQs
Live Trainings
Training: Data 101 Webinar
New Customer Onboarding Sessions
Training Classes and Live Office Hours
Live Office Hours
Training: Donor Management System Overview
Training: Communication Tools Overview
Training: Fundraising Pages Overview
Training: Filtering, Reporting, and Segmentation
Training: Data Self-Import
Account Information
Best Practices for Protecting Your User Credentials
How do I see my account information?
Updating Your Account's Billing Information
Logging in and Resetting Your Password
Cancelling an Account
Adding New Admins to Your Account
Receiving Online Donations & Accounting Questions
Setting Up Stripe as a Payment Processor
FAQ - Network for Good and Stripe
Creating Stripe Reports with Network for Good
Comparison of Network for Good’s Payment Processing Options
Direct Deposit - FAQ
California Assembly Bill 488 (CA AB-488) and Impacts to Eligibility - FAQ
FAQ – Transaction Processing for Network for Good Products
When will I get my online donations?
Accounting & Network for Good
Sign up for direct deposit
Year-End Fundraising
Year-End Resources
Year-End Engagement Plan FAQs
Preparing for Your Year-End Campaign
Sending Year-End Donation Summaries to Your Donors
Jumpstart Program (Foundation Grantees)
How to Track Jumpstart Milestones
How to create a fundraising plan with Donor Management
Other FAQs
Project Grow Your Good - FAQs
Network for Good and Walmart's Spark Good Round Up Program
FAQ - February 2023 Service Outage
FAQ - Subscription and Renewal Costs
Engagement Plan Templates and Timelines
Data Security & Privacy FAQs
Racial Injustice Engagement Plan FAQs
COVID Phase II Email Engagement Plan FAQs
FAQs: EU residents and the General Data Protection Regulation (GDPR)
Facebook: Frequently Asked Questions
