Getting Support | Network for Good Knowledge Base

Getting Support

See our live online training schedules and learn more about support. To get in touch with a human at Network for Good call the help line (202) 800-0467

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31 articles in this collection
Written by Peter Hart, Liz Ragland, Travis Centers and 2 others

Basic Email Editor Sunset FAQs

More on why all customers will now exclusively use the the Advanced Email Editor

Written by Liz Ragland
Updated over a week ago

Facebook: Frequently Asked Questions

Questions or concerns about Facebook's Fundraisers feature? We have some answers!

Written by Liz Ragland
Updated over a week ago

Product Updates

Updates made to your Network for Good Software

Written by Liz Ragland
Updated over a week ago

Live Trainings

Live Training Classes and Office Hours

Join one of our Customer Champion Team members for a live group training or view an archived session whenever you'd like

Written by Liz Ragland
Updated over a week ago

Live Training: Office Hours

Join Network for Good's Customer Champion Team for a live group Office Hours session. Get your burning questions answered!

Written by Morgan Smith
Updated over a week ago

Live Training: Donor Management System Overview

New to Network for Good's Donor Management System? Looking for a refresher on all the things this tool can do? This is the training for you!

Written by Morgan Smith
Updated over a week ago

Live Training: Fundraising Pages Overview

New to Network for Good's Fundraising Pages tool? Looking for a refresher? This is the training for you!

Written by Morgan Smith
Updated over a week ago

Live Training: Filtering, Reporting, and Segmentation

Ready to build complex filters, but need some guidance? This is the training for you!

Written by Morgan Smith
Updated over a week ago

Live Training: Email Marketing & Creating Email Blasts

Want to know all about the basics of email marketing best practices while learning how to build an email? Join us for this live training!

Written by Morgan Smith
Updated over a week ago

Live Training: Communication

Written by Morgan Smith
Updated over a week ago

Live Training: Event Ticketing

Written by Morgan Smith
Updated over a week ago

Live Training: Data Self-Import Training

Written by Morgan Smith
Updated over a week ago

Account Information

How do I see my account information?

Here's how to view your organization's billing contact, the card we have on file for you, your account renewal date, and more!

Written by Liz Ragland
Updated over a week ago

Updating Your Account's Billing Information

Learn how to update the credit card or ACH details on file for your Network for Good account.

Written by Liz Ragland
Updated over a week ago

Resetting Your Password

Tips and tricks to take back your Network for Good account!

Written by Trey Reddick
Updated over a week ago

Cancelling an Account

Written by Liz Ragland
Updated over a week ago

Adding New Admins to Your Account

Give staff members, board members, or volunteers access to your software.

Written by Liz Ragland
Updated this week

Receiving Online Donations & Accounting Questions

When will I get my online donations?

Here's what you need to know about receiving the online donations processed through your Network for Good Fundraising Pages.

Written by Liz Ragland
Updated over a week ago

How do I get my online donations?

Written by Liz Ragland
Updated over a week ago

Accounting & Network for Good

Getting your numbers to align (we've got reports for that!)

Written by Liz Ragland
Updated over a week ago

Sign up for direct deposit

Here's how to sign up for direct deposit so your Network for Good Fundraising Page donations go straight to your bank account

Written by Liz Ragland
Updated over a week ago

Reaching our Support Team

Have a question?

If you didn't find an answer to your question in a knowledge base article, our team is ready to help!

Written by Liz Ragland
Updated over a week ago

My Donor Needs Help!

Network for Good will take care of refunds and changes to donors' transactions so you don't have to.

Written by Liz Ragland
Updated over a week ago

Year-End Fundraising

2018 Year-End Engagement Plan FAQs

A video walk though and common questions about the Year-End Engagement Plan in your Donor Management System. [VIDEO & ARTICLE]

Written by Liz Ragland
Updated over a week ago

Preparing for Your Year-End Campaign

Written by Liz Ragland
Updated over a week ago

Sending Year-End Donation Summaries to Your Donors

Learn how to use the donation summary merge fields to send year-end donation summaries to your donors. [VIDEO & ARTICLE}

Written by Peter Hart
Updated over a week ago

#GivingTuesday and Year-End Prizes for Network for Good Customers

Written by Liz Ragland
Updated over a week ago

Jumpstart Program (Foundation Grantees)

How to create a fundraising plan with Donor Management.

3-Steps to creating a right-sized fundraising plan

Written by Travis Centers
Updated over a week ago

How to Track Jumpstart Milestones

Details for foundation grantees on how to track milestones

Written by Liz Ragland
Updated over a week ago

Other FAQs

EventsNow Sunset FAQs

EventsNow is going away permanently on February 28, 2019

Written by Liz Ragland
Updated over a week ago

FAQs: EU residents and the General Data Protection Regulation (GDPR)

Written by Liz Ragland
Updated over a week ago