If a donor mis-types their email address when making an online donation, it will result in inaccurate records for you and no tax receipt for your donor - so sad!

Luckily, you can easily correct this mistake right from your Fundraising Pages admin account. 

Updating Donor Email Address

  1. Go to People > Donors/Fundraisers.
  2. Look up the donor by name or email address and click their name when it appears in the suggestions.
  3. Look for the section called Contact Information and click Edit.
  4. Update the email address or any other donor information. 

Once you've made that update, it's super easy to...

Re-send the Receipt

  1. Go to People > Donors/Fundraisers.
  2. Look up the donor by name or email address and click their name when it appears in the suggestions.
  3. Find the donation for which you need to re-send the receipt.
  4. Click on the order number for the given donation.
  5. Finally, click re-send receipts. 

Ta-dah! If the donor still isn't seeing the receipt come through after you've gotten their address corrected, ask them to check their spam folder. Sometimes they'll hide out in there (sneaky sneaky).

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