How you receive your code depends on how you joined Neurokeys: - Prescribed use (U.S.): Your Login Code is sent by SMS to the phone number your doctor's office registered. It usually arrives within a few minutes. If it doesn't, use the Resend SMS option on the registration form. Make sure your phone has signal and check that the correct number was provided. - Clinical study (EU and U.S.): Your study team provides the code in person or by email when you enroll. If you didn't receive it or lost it, contact your study team directly -- Neurocast cannot issue a new code on their behalf. If you're expecting an email, check your spam or junk folder.
I haven't received my login code -- what should I do?
Written by Alex