Q. How do I use a gift card to pay for my order?

A. Your gift card will be sent to your email once it's purchased. Our gift cards can be redeemed by using the code that was emailed to you at checkout or by using the QR code sent to you. Gift cards are valid for one year after purchase.

Q. What are my payment options?

A. You can pay through credit card (Visa or Mastercard), Account2Account (choose credit card for this option), Afterpay or Laybuy at the checkout.

Q. I don't have a credit card, can I pay via bank transfer?

A. If you are unable to shop online, we can absolutely help you with an offline order! Please email sales@nzcandlesupplies.nz with your order, contact and shipping details.

Offline orders will be processed after the payment has been received.

Q. My payment has gone through, but I have not received any information about my order.

A. If you have not received an email about your order in your inbox/spam folders and your money has been deducted, it is most likely that your browser was closed or refreshed too soon. If this has happened, please email sales@nzcandlesupplies.nz

Q. How do I redeem my store credit?

A. All store credit is sent via email. This email will include a code that can be used at checkout.