Q. Does NZCS offer phone support?

A. Yes we do! If you require further information than what we have in our FAQ section, please call or text us on 027 269 5441. Please note, our customer services are active between 8am - 4:30pm, Monday to Friday.

Q. I didn't receive an order confirmation email?

A. Once you have placed an order with us, you will receive an email confirmation with your order details. Please check your spam/junk folder in case it is not in your inbox.

Q. Can I add items to my order after it's been placed?

A. We may not be able to add to your order during busy periods. Please email info@nzcandlesupplies.nz with your order number and what you would like to add, so that we can check and get back to you.

Q. Where can I find my tax invoice?

A. All orders will include a copy of your tax invoice. If you do not receive one, please email sales@nzcandlesupplies.nz

Q. Do you offer bulk discounts?

A. We do not offer bulk discounts. However, if you purchase larger quantities of ingredients like; candle wax and fragrance oils, they do work out to be more cost effective.

Q. Do you offer samples?

A. We do not offer samples. We recommend buying the smallest size available to test before committing to large batches.

Q. My order arrived damaged or broken, what should I do?

A. If your parcel was damaged in transit, please take a picture so that we may file a claim with the courier company. Email info@nzcandlesupplies.nz with your order details, and we will take care of it.

Q. I've only received a part of my order.

A. In some cases, orders are shipped out in parts due to the size or weight restrictions. Please look at the label on your package, it should indicate, as an example "Box 1 of 2" which means the other parcel is on the way.

Q. I received my order, but it's missing items.

A. If we have missed some items on your order, please email info@nzcandlesupplies.nz a picture of the invoice and items you received, so we can sort this out for you.

Q. I received my order, but it’s the wrong item.

A. If you believe we have made a mistake with your order, please contact us at info@nzcandlesupplies.nz a picture of the invoice and items you received, so we can sort this out for you.

Q. Do you offer wholesale accounts?

A. We do not run wholesale accounts. All orders need to be made and processed through our website. If you are unable to shop online, we can help you with an offline order. Please email sales@nzcandlesupplies.nz with your order, contact and shipping details. Offline orders will be processed after the payment has been received.