Q. Do you have a physical store I can visit?

A. We are an online store only. You can place an order at any time of the day. Our team processes orders between 8am - 4:30pm, Monday to Friday.

Q. How do I unsubscribe from the emailer list?

A. If you scroll to the bottom of the last email you've received, you can choose to update your preferences or unsubscribe from the list.

Q. I cannot log in to my account.

A. Please make sure that you have created an account with us by using the forgot password option. If you have not, you can simply use the email address from your past orders to create a new account, this will automatically generate your order history.

Q. Can I change my email address or contact details?

A. If you want to change your email address or contact details, please email sales@nzcandlesupplies.nz and we will investigate this for you.

Q. Can I use NZCS’s images and text?

A. We do not allow anyone to use our photos or product descriptions, even if we are given credit for them. However, you are welcome to base your descriptions on the information we provide. If you would like to make use of information like fragrance notes or ingredients lists, please rewrite them in a way that makes sense for your company.

Our photos and videos are either taken in-house or purchased for our use and all descriptions are written by our Marketing Team, therefore are our property exclusive to our company. We want you to be creative with your imagery and descriptions, make it your own branding!