Need help fast? Intercom's got you covered!
At News Anchored, we're committed to providing you with the best possible support experience. That's why we use Intercom, a powerful tool that puts helpful resources and real-time assistance right at your fingertips.
Finding Intercom in the Client Portal
Using Intercom is easy! Click the teal bubble icon conveniently located in the lower right corner of your screen within the Client Portal.
Next, click on the 'Send us a message' button.
Use Intercom for non-order-specific inquiries. To begin, select 'Proceed'.
Next, select the category that best fits your concern.
Intercom houses answers for inquiries relating to the following topics:
Order Guidelines: Inquire about article guidelines, publishing time, article edits, and editing or deleting a live article.
Subscriptions: Access information about your payments, request a plan change or cancel your subscription.
Article Genie: Report an issue or go over Article Genie's FAQs and How-Tos.
Need More Personalized Help?
For inquiries requiring more specific attention, like order-related issues, you can submit a support ticket or contact us directly at portal@newsanchored.com.
We're Here for You!
Your satisfaction is our priority. Intercom is designed to empower you with self-service options, but our dedicated support team is always available for more personalized assistance.