Where to test your connection
Before an evaluation, you can test your Internet speed directly in the Nexam platform:
Log in to https://app.nexam.io.
In the left-hand menu, click Validate your device.
Click Start to run the Internet speed test.
This test measures latency, download speed, and upload speed. A colour code (green, yellow, or red) indicates whether your connection meets the minimum requirements.
Minimum connection requirements
Download speed: 10 Mbps
Upload speed: 10 Mbps
Recommended connection type: wired (Ethernet)
Optimal performance is achieved with a download speed of at least 30 Mbps.
Understanding the results
Latency: The response time of your network. Low latency is essential for real-time activities like exam writing and monitoring.
Download: The speed at which data is received. This affects document and video loading.
Upload: The speed at which data is sent. This is critical for auto-saving answers and transmitting surveillance videos.
Tips to improve your connection
Use a recent computer with the latest OS updates.
Prefer a wired (Ethernet) connection over Wi-Fi.
Minimize the number of connected devices on your network.
Restart your modem/router.
Close unnecessary applications and pause cloud sync (OneDrive, Dropbox, etc.).
Scan for viruses or malware.
If latency is high:
Restart your device.
Free up disk space.
Disable unnecessary visual effects (Windows).
Restore your system to a previous restore point if needed.
What to do if the test fails
If your connection is rated yellow or red:
Apply the tips above to improve your network.
Re-run the speed test.
If issues persist, contact your Internet service provider.