Skip to main content
Unable to Log in or Sign up
Updated over a year ago

This article will assist you in resolving issues when you can't log in or sign up to the Nexar app or if you are not receiving the SMS code to log in or sign up to the Nexar app.


What to Do When I Don't Receive the SMS Code to Log in or Sign up on the Nexar App?

If you’re having trouble receiving the SMS code to log in or sign up to the Nexar app, do the following:

1. Make sure your phone is compatible with the Nexar app as listed here: https://intercom.help/nexar/en/articles/8485006

2. Make sure that you’re located in a supported country as listed here: https://intercom.help/nexar/en/articles/8485020

3. Ensure that your phone's operating system is compatible with the Nexar app:

Android: Android 8 and above (For Nexar Pro, Beam, NEXS1, NEXC1, NEXC2)
Android: Android 10 and above (For Nexar One users)
iOS: iOS 13 and above

4. For Android phones: Make sure that you have installed the Nexar app on your personal profile and not on a work profile, workspace, or work-provided phone.

Work profiles may have certain restrictions that denies the Nexar app's access to external phone resources like WIFI and/or Bluetooth

5. Ensure that you're in an area with good cellular reception and no obstructions that could interfere with your cellular services such as underground parking lots or basements.

6. Disable any VPN apps, antivirus apps, or security apps on your phone as these can block the Nexar app from sending the SMS code request to our server.

7. Make sure you're putting in the country code and phone number correctly.

It is very important to enter your country code before your phone number. Otherwise, you will not receive the SMS verification code.

8. Once everything is checked, request for an SMS code again. Usually, these text messages arrive in less than 5 minutes.

9. Check your SMS filter and spam or junk folder to see if the code has been sent there.

We highly discourage requesting the code in multiple successions as your number may get blocked by the server and be flagged as spam, which only gets unblocked after 24 hours.

If you've tried these suggestions and still haven't received the code, it's possible that your network provider is blocking our messages. We recommend contacting your phone's service provider to confirm that they are not blocking short codes or text messages from Nexar.

If the issue persists, please reach out to our support team for further assistance.


What to Do When I Get an Error Message While Logging in or Signing up to the Nexar App?

If you’re getting any error messages in the Nexar app while logging in or signing up, do the following:

1. Make sure your phone is compatible with the Nexar app as listed here: https://intercom.help/nexar/en/articles/8485006

2. Make sure that you’re located in a supported country as listed here: https://intercom.help/nexar/en/articles/8485020

3. Ensure that your phone's operating system is compatible with the Nexar app:

Android: Android 8 and above (For Nexar Pro, Beam, NEXS1, NEXC1, NEXC2)
Android: Android 10 and above (For Nexar One users)
iOS: iOS 13 and above

4. For Android phones: Make sure that you have installed the Nexar app on your personal profile and not on a work profile, workspace, or work-provided phone.

Work profiles may have certain restrictions that denies the Nexar app's access to external phone resources like WIFI and/or Bluetooth

5. Ensure that you're in an area with good cellular reception and no obstructions that could interfere with your cellular services such as underground parking lots or basements.

6. Disable any VPN apps, antivirus apps, or security apps on your phone.

7. Make sure you're putting in the country code and phone number correctly

8. Once everything is checked, request for a new SMS code and try again.

If the issue persists, please reach out to our support team for further assistance.


Did this answer your question?