If you experience a significant delay between moving yourself and seeing a response in the game, it is a latency (or “input lag”) issue. To prevent input lag, here are some troubleshooting tips:
Turn on “Game Mode” on your TV
Designed specifically for use with video games, "Game Mode" is a setting that optimizes a TV’s performance for gaming. This will improve both picture quality and reduce input lag.
This setting can be found in your TV’s settings menu, if you cannot find it, try google “How to turn on Game Mode in {my TV brand and model}”.
Check out this article about other possible TV settings that may cause input lag.
Make sure all software updates are completed
If software updates are in progress in the background, gameplay performance may degrade as the CPU’s power is not fully utilized in the games.
If you are setting up Playground for the first time, please give it at least 30 to 45 minutes to finish downloading all software updates.
Make sure your Playground’s software is updated
Turn on WiFi on Nex Playground if it’s been offline for a while.
Nex Playground will automatically download the latest PlayOS and game updates, if any.
Refer to Step 2 above to make sure all updates are done.
Reboot Your Nex Playground
Unplug and replug the power cord.
If you are still experiencing input lag issues after trying the above steps, please send us a message with a video of the issue, capturing both the player and TV screen.
How to turn on Game Mode on Samsung TV
2022-2024 TVs: Settings > All Settings > Connection > Game Mode Settings
2017-2021 TVs: Settings > General > External Device Manager > Game Mode Settings
2016 TVs: Settings > Picture > Special Viewing Mode > Game Mode
2015 TVs: Menu > System > General > Game Mode
2014 TVs: System > General > Game Mode
How to turn on Game Mode on LG TV
How to turn on Game Mode on Sony TV
How to turn on Game Mode on Hisense TV
How to turn on Game Mode on VIZIO TV
Menu > Picture > Game