The Free Plan is for businesses looking to dip their toes or have very light waitlist needs. This is the default plan if your trial period has expired and you aren't subscribed to a paid plan.
Free Plan SMS limit: 100 messages per month. This is the only message allowance for the Free plan. There is no other tier, package, or option that includes a different SMS allowance under the Free plan name. If you need more than 100 messages per month, you will need to upgrade to a paid plan or use an Event License for one-time events.
Pricing and Included Features
Price | Free |
Message Limit | 100/mo |
Locations | Limited to 1 location |
Users | Limited to 1 user |
Waitlist Management | ✅ |
Customizable SMS Texts | ✅ |
Smart Wait Times | ✅ |
Real-Time Updates | ✅ |
Guest Loyalty Tracking | ✅ |
Cross-Device Syncing | ✅ |
Custom Fields | ✅ |
Custom Queues | ✅ |
Self Check-in | ❌ |
Virtual Waiting Room | ❌ |
Team Management | ❌ |
Co-branding | ❌ |
Phone & Live Support | ❌ |
White Label Branding | ❌ |
Analytics & Reporting | ❌ |
Dedicated Account Manager | ❌ |
1:1 Product Training | ❌ |
Flexible Billing | ❌ |
SLA | ❌ |
Custom Integrations | ❌ |
Custom Reports | ❌ |
Frequently Asked Questions
How many SMS messages does the Free plan include?
The Free plan includes 100 SMS messages per month. There is no other allowance, package, or tier under the Free plan that provides a different number.
What counts as one SMS message?
Each message you send to a guest counts as 1 SMS. Guest replies (such as "1," "9," or "3") do not count toward your monthly limit.
How many guests can I serve with 100 SMS messages?
In a typical waitlist flow, each guest uses about 2 SMS messages: 1 for the initial confirmation when they join, and 1 for the "ready" text when you notify them. So 100 SMS messages will cover roughly 50 guests in a standard flow.
What if I need more than 100 SMS messages for a single event?
For one-time events that need more than 100 messages, look into the Event License option, which is priced per event rather than per month. For ongoing higher-volume use, upgrade to a paid plan (Starter or Business).
Is the Free plan really free, or is there a hidden cost?
The Free plan is genuinely $0 with no hidden cost. The trade-off is the limits listed above (100 messages/month, 1 location, 1 user) and the features marked ❌ in the table.
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