During the set-up of your account, you would have been informed of the minimum number of working days required between adding a customer and collecting the first payment.
If you're unsure, we recommend checking your Service User Number (SUN). If you have an independent SUN, the notice period will have been agreed between you and the sponsoring bank and the Service Desk must be informed of this agreement. If you're a facilities-managed customer and are unsure of your arrangement, please reach out to our support team and request to speak to an agent.
Payment cut-off times
When adding payments for existing customers with an active Direct Debit, you must ensure there are enough working days before the collection date. If payments are added on the deadline date, they must be submitted and confirmed by 12:00pm (noon).
We strongly recommend that customers are created and payments uploaded one to two working days in advance of the cut-off times. Submitting at the deadline leaves no contingency to resolve issues and may result in missed payments.
If a collection date falls on a weekend or bank holiday, it will automatically default to the next working day.
Date checks
We’ve published a date calculator to help you double-check your cut-off dates. Select both notice periods from the drop-down menus before choosing your date on the calendar to ensure the correct submission deadlines are shown.
📌Note: If you are reactivating a customer or have made changes to their bank details, the same notice period applies as for a new customer before a payment can be collected.