If you're planning to close your account with Access PaySuite and move your Direct Debit processing to another provider, it's important you notify us before you begin a bulk change. Please reach out to our support team and request to speak to an agent.
This ensures your transition is smooth, compliant and free from disruption to your customer's payments.
Why you need to let us know
A bulk change involves transferring your active Direct Debit mandates from Access PaySuite to your new provider. Because this process affects live payment instructions, we must be aware of your plans before any changes take place.
Notifying us allow us to:
Guide you through the bulk change process to ensure it meets all required Bacs regulations.
Ensure your contract, services and payment settings are handled correctly and securely.
If a bulk change is carried out without our knowledge, payments may fail, be rejected by banks or process incorrectly.
Help ensure your customer's receive the correct notifications and experience no disruption.
What you need to do
If you’re leaving Access PaySuite and intend to transfer your Direct Debit instruction:
Please reach out to our support team and request to speak to agent before initiating a bulk change so we can confirm the required steps and ensure everything is set up correctly.
Tell us the date you plan to move your Direct Debits to help us coordinate the transition with your new provider.
Wait for confirmation from Access PaySuite that your account is ready for the bulk change to proceed.
Complete the bulk change with your new provider by following their instructions to finalise the transfer.
What happens if you don't notify us
If we're not informed before a bulk change takes place:
Payments may be rejected or fail.
Customer mandates may not transfer correctly.
Your account may remain active and billable.
Closure of your services may be delayed.
You may be in breach of contractual or regulatory requirements.
Notifying us ensures everything is processed smoothly and accurately.