To send and receive emails reliably using Nexuscale AI, you need to connect your domain to our servers. This involves adding four specific DNS records (MX, SPF, DMARC, and DKIM) to your GoDaddy account. This tells the internet that Nexuscale is authorized to send and receive emails on your behalf.
Start here, by setting up a mailbox and activating the trial via Stripe: https://app.nexuscale.ai/hosted-emails
To do that:
Go to the Hosted Emails page using the link above.
Click New Email.
Add the prefix (e.g., hello, name) and your domain.
Click Create Email and check out via Stripe for a free 7-day trial.
Once you are done, you'll get instructions to configure your DNS settings. Here is exactly how to add those records into your GoDaddy account.
Step 1: Navigate to Your DNS Settings in GoDaddy
First, we need to access the area in GoDaddy where your domain's routing rules are stored.
Log in to your GoDaddy account.
Navigate to your Domain Portfolio (or click on My Products).
Find the domain you want to connect to Nexuscale.
Click the three dots (menu) next to the domain and select Manage DNS (or just click on DNS).
Step 2: Add the MX Record (Inbound Routing)
The MX record tells the internet where to send incoming mail addressed to your domain.
On the DNS Management page, click the Add New Record button.
Enter the following details:
Type:
MXName:
@Value:
mail.nexuscale.aiPriority:
10TTL:
Default(or 1 Hour)
Click Save.
Step 3: Add the TXT Records (Authentication)
Now, you will add three separate TXT records on the same page. For each one, click Add New Record, select TXT from the Type dropdown, enter the details, and click Save.
1. The SPF Record (Sender Policy Framework) Authorizes Nexuscale to send emails for you.
Type:
TXTName:
@Value:
v=spf1 include:mail.nexuscale.ai ~allTTL:
Default
⚠️ CRITICAL RULE: Your domain can only have ONE SPF record. Check your existing DNS records. If you already have a TXT record that starts with v=spf1 (for example, if you already use Microsoft 365 or Google Workspace), do not add a new one. You must edit your existing one to merge them. Example of a merged record: v=spf1 include:spf.protection.outlook.com include:mail.nexuscale.ai ~all
2. The DMARC Record (Delivery Reporting) Tells receiving servers what to do if an email fails authentication.
Type:
TXTName:
_dmarcValue:
v=DMARC1; p=none; rua=mailto:dmarc-reports@<yourdomain.com>(Be sure to replace<yourdomain.com>with your actual domain name!)TTL:
Default
3. The DKIM Record (Cryptographic Signature) Acts as a digital signature to verify your emails haven't been tampered with.
Type:
TXTName:
mail._domainkeyValue: (Copy your unique DKIM string starting with
v=DKIM1; k=rsa; p=...directly from your Nexuscale DNS instructions and paste it here)TTL:
Default
Step 4: Verify Your Records
Once you have saved all four records in GoDaddy, head back over to your Nexuscale AI dashboard and click Verify Records.
Please note: DNS changes can take up to 48 hours to fully propagate across the global internet, but they typically start working within 1 to 2 hours. Once Nexuscale shows your records as verified, you are ready to start sending!