How to Troubleshoot Browser-Related Issues in Ninety
Browser caching, settings, and compatibility issues can sometimes cause glitches or display problems when using Ninety. This guide offers step-by-step solutions, including general troubleshooting, browser-specific tips, and advanced fixes for persistent issues.
When a technical issue in Ninety is resolved, older cached files in your browser may conflict with the updated code. Clearing cache and cookies ensures your browser loads the latest version of Ninety without conflicts.
Common causes of browser-related issues
Cached files interfering with app updates.
Incorrect browser or device settings.
Outdated browser versions.
Zoom or theme settings conflicting with Ninety's interface.
Browser extensions or pop-up blockers interfering with functionality.
Multiple browser tabs causing conflicts.
Timezone settings causing date display issues.
General troubleshooting steps
To address common glitches caused by caching:
Log out of Ninety.
Close all Ninety tabs or windows.
Clear your browser cache and cookies: open your browser's settings, select the option to clear browsing data, choose a time range of 7 days or "All Time" for a comprehensive clearing, ensure both cache and cookies are selected, then confirm.
Restart your browser completely and log back into Ninety.
Advanced troubleshooting for persistent issues
If clearing your cache doesn't resolve display or functionality problems, try these steps.
Verify browser and device-specific factors:
Switch to a different browser (if using Chrome, try Edge, Firefox, or Safari) to determine whether the issue is browser-specific.
Test in incognito or private browsing mode to bypass stored cache and extensions.
Check whether your device is set to dark mode or another theme that could override Ninety's appearance. Disable custom colors and set Ninety to Light mode.
Test on another device to determine whether the issue is isolated.
Disable browser extensions temporarily, as extensions or pop-up blockers can interfere.
Address persistent display and loading issues:
Update your browser to its latest version.
Ensure your browser window is maximized and set to 100% zoom (reset with Ctrl+0 or Cmd+0).
Clear site-specific data for Ninety. In Chrome, go to chrome://settings/content/all, search for "ninety.io," and delete the stored data.
Check for multiple tab conflicts:
Close all Ninety tabs except one.
Log out and back in using only a single browser tab.
Avoid opening multiple Ninety sessions simultaneously.
Browser-specific troubleshooting
Chrome (recommended browser). Chrome provides the best experience with Ninety. If issues persist: confirm Chrome is fully updated, clear cache and cookies for Ninety, try incognito mode to test extensions, reset Chrome settings (Settings > Advanced > Reset and clean up), and disable conflicting extensions.
If you previously zoomed in for a presentation, reset the zoom level (e.g., "View" > "Actual Size" or Ctrl+0 / Cmd+0).
Safari and other browsers. If Ninety works in one browser but not another: Log out of Ninety and close all Ninety tabs/windows. On Mac, go to Safari > Settings > Privacy > Manage Website Data. Select Ninety-related sites and click "Remove," or click "Remove All" to clear all site data. Restart Safari and log back into Ninety. Alternatively, use an incognito/private window or a different browser to test if the issue is browser-related.
Troubleshooting specific issues
Billing and payment loading problems.
If you experience endless loading when trying to select plans or access billing, try incognito mode, clear cache and cookies for Ninety, ensure pop-up blockers aren't preventing Stripe payment portal access, and try a different browser.
Knowledge Portal content not loading.
If 90 Resources or other Knowledge Portal content appears blank, clear your browser cache for "All Time," test in a different browser, ensure JavaScript is enabled, and check whether ad blockers are interfering.
To-Do and Issue detail loading problems.
If clicking on To-Dos, Issues, or other detail cards causes blank screens or loading loops, clear cache and cookies for all time periods, close all browser tabs and reopen Ninety in a single tab, try incognito mode, and check your timezone settings if dates appear incorrect.
Timezone and browser optimization settings
If you're experiencing date-related issues (such as To-Dos showing incorrect dates):
Navigate to User Settings by clicking your name in the left navigation.
Uncheck Set Timezone Automatically if it's enabled.
Manually select your correct timezone.
Clear cache and cookies after making changes.
Log out and back in to apply the new settings.
For the best Ninety experience, use Chrome as your primary browser, keep it updated, disable unnecessary extensions, ensure JavaScript is enabled, and allow pop-ups for ninety.io if using payment features.
When to contact support
Contact support if you continue experiencing issues after trying these steps, especially if problems persist across multiple browsers and devices, error messages aren't resolved by cache clearing, or billing portal problems prevent subscription management. When contacting support, please include your browser name and version, operating system details, specific error messages or screenshots, and which troubleshooting steps you've already tried.