If your graph isn't generating or you're seeing errors, try these solutions:
Common issues and fixes
1. Graph generation times out or takes too long
Symptoms: Spinning loader for more than 60 seconds, or timeout error
Solutions:
• Simplify your prompt - try describing fewer steps or concepts
• Break complex systems into smaller graphs
• Refresh the page and try again
• Check your internet connection
2. Graph is incomplete or missing nodes
Symptoms: Only partial graph appears, or key concepts are missing
Solutions:
• Be more specific in your prompt - name the exact steps or concepts
• Use clear language and avoid ambiguous terms
• Try rephrasing your description
• Add more detail about relationships between concepts
3. "401 Unauthorized" or login errors
Symptoms: Error message about authentication or being logged out
Solutions:
• Log out and log back in
• Clear your browser cache and cookies
• Try a different browser
• Contact us if you're a beta user having access issues
4. Graph looks wrong or illogical
Symptoms: Nodes or edges don't make sense for your use case
Solutions:
• Edit the graph manually - click nodes to change labels and connections
• Regenerate with a more detailed prompt
• Specify the relationships more clearly in your description
• Remember: the AI interprets your prompt, so clarity helps
5. "Generate" button is disabled
Symptoms: Can't click the generate button
Solutions:
• Make sure you've entered text in the prompt box
• Wait if a graph is already generating (button disables during generation)
• Refresh the page if it's stuck
6. Browser compatibility issues
Symptoms: Graph doesn't display, buttons don't work, or page looks broken
Solutions:
• Use a supported browser: Chrome (recommended), Firefox, Safari, or Edge
• Update your browser to the latest version
• Disable browser extensions that might interfere
• Try incognito/private mode
Still having issues?
If none of these solutions work:
1. Check your browser console for error messages (F12 or right-click → Inspect → Console)
2. Take a screenshot of the error
3. Chat with us using the messenger - we'll help you troubleshoot
4. Include details: What you were trying to do, what happened, and what browser you're using
We typically respond within a few hours during business hours (EST).