Chatbot
Open the chatbot at the bottom right of your screen. Start a new discussion, and describe your issue in a detailed way. Provide the following information:
- What you were trying to do
- What happened instead (include error messages if any)
- Your workspace name and user email
- Screenshots if applicable
You can choose to receive a response from a human instead of the AI by explicitly asking this.
1. Open your email client
2. Compose new email to: support@nora.legal
3. In subject line, clearly state your issue (e.g., "Calendar sync not working", "Cannot upload document", "Billing question")
4. In email body, describe the problem with details:
- What you were trying to do
- What happened instead (include error messages if any)
- Your workspace name and user email
- Screenshots if applicable
5. Send the email
6. Expect response within 4 business hours (typically faster for urgent issues)
Schedule a Call
1. Navigate to Settings
2. Click "Schedule a Call" button
3. You will be redirected to a scheduling page
4. Select available time slot that works for you
5. Fill in your contact information and meeting purpose
6. Confirm booking
7. Receive calendar invitation with video meeting link
8. Join call at scheduled time to discuss with Nora team.
Practical example
Notary Vincent Laurent encounters a technical issue where his Calendar sync is not updating after he creates meetings in Nora.Legal Agenda. He emails support@nora.legal with subject "Calendar sync not working - Google Calendar" and describes: "When I create a new meeting in Nora.Legal Agenda, it doesn't appear in my Google Calendar. I'm using vincent@notariat-liege.be and the workspace is Notariat Laurent & Partners." He includes a screenshot of the meeting he created. Within 3 hours, he receives a response from the support team explaining that his OAuth token expired and providing a link to reconnect his Google Calendar. He follows the instructions, reconnects, and the sync resumes working immediately.
Notes and limitations
Support hours: Support team operates during business hours (Monday-Friday, 9:00-18:00 CET) - expect delays on weekends and holidays.
Response time: Typical response within 4 business hours for email support - urgent issues may be prioritized
Languages: Support available in French, Dutch, and English
Phone support: No direct phone support yet - all support via email or scheduled video calls
Billing changes: Cannot change subscription plans without contacting support - no self-service billing portal
Emergency support: For critical production issues, clearly mark email subject with "URGENT" for priority handling
Documentation first: Check Help Center articles before contacting support - many common questions are documented
FAQ
Q: What are support hours and how quickly will I get a response?
A: Support operates Monday-Friday, 9:00-18:00 CET (Belgium time). Email responses typically arrive within 4 business hours, often faster for urgent issues. If you email on weekends or holidays, expect response on the next business day. For urgent production issues affecting your entire office, mark the email subject with "URGENT" for priority handling.
Q: Can I schedule a call with support for complex issues or training?
A: Yes, use the "Schedule a Call" button in Settings to book a consultation. This is recommended for: (1) subscription or billing inquiries, (2) complex technical issues requiring screen sharing, (3) team training sessions, or (4) feature demonstrations. Video calls typically last 30-60 minutes.
Q: What information should I include when contacting support to get faster help?
A: Include: (1) clear description of the issue, (2) what you were trying to do, (3) what happened instead, (4) any error messages (exact wording), (5) your workspace name and user email, (6) screenshots or screen recordings if applicable, (7) browser and operating system you're using. The more details you provide upfront, the faster support can diagnose and resolve your issue.