1. Navigate to Settings > Billing (Admin access required)
2. View your current subscription details:
- Plan name (Trial, Professional, Enterprise)
- Number of users included
- Features enabled
- Billing cycle (if applicable)
- Next renewal date (if applicable)

1. On the Billing page, click "Schedule a Call" button
2. You are redirected to a scheduling page
3. View available time slots with Wequity sales/support team
4. Select a convenient date and time
5. Fill in contact information:
- Your name
- Email address
- Phone number (optional)
- Meeting purpose (e.g., "Upgrade to Professional", "Add more users", "Discuss Enterprise features")
6. Click "Schedule Event"
7. Receive calendar invitation via email with video meeting link
8. Join the call at scheduled time via video link
9. Discuss your needs, ask questions, and finalize plan changes with Wequity team

1. On the Billing page, click "Contact Support" button
2. Your email client opens with pre-filled recipient: support@nora.legal
3. Subject line: "Billing Inquiry - [Your Workspace Name]"
4. Describe your billing question or issue
5. Include relevant details (invoice number, payment method, etc.)
6. Send email
7. Expect response within 4 business hours
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Office administrator Julien Martin notices their Trial plan is ending next week and they need to upgrade to Professional to accommodate their growing team of 8 notaries. He navigates to Settings > Billing, reviews the current Trial plan details, clicks "Schedule a Call", and books a 30-minute consultation via Calendly for Thursday 14:00. During the video call, he discusses their office needs (8 users, need Smart Drafting and CRM modules, monthly billing preferred), receives a customized quote, and the Wequity team upgrades their subscription. The upgrade is activated immediately after the call, and Julien receives an invoice via email with payment instructions.

​​Admin only: Only Admin role can view billing information and initiate plan changes
​No self-service: Cannot change plans, add users, or update payment methods without contacting Wequity
Requires consultation: All plan changes require scheduling a call or emailing support
​Available plans: Trial (limited features/time), Professional (full features for small-medium offices), Enterprise (custom features for large organizations)
​Calendar scheduling: Must book time slot in advance - no immediate upgrades
​Payment methods: Bank transfer or credit card.
​Invoice-based billing: Typically invoice + bank transfer for Belgian businesses (no credit card portal)
​Contract terms: Professional and Enterprise plans may have minimum commitment periods

Trial limitations: Trial plans may have feature restrictions or time limits (discuss during consultation)

A: No, Nora.Legal does not have a self-service billing portal. All subscription changes (upgrades, downgrades, adding users, changing payment methods) require scheduling a consultation call via Calendly or emailing support@nora.legal. This ensures you receive personalized guidance and the right plan for your office's needs.
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A: Payment methods are discussed during your consultation call and vary by plan and region. For Belgian businesses, the typical method is invoice + bank transfer. The Wequity team will provide payment instructions appropriate for your situation, including VAT handling for Belgian entities.

A: Email support@nora.legal with subject "Subscription Cancellation - [Workspace Name]" and explain your reason for cancelling. The support team will process your cancellation request, provide any necessary off-boarding instructions (e.g., export your documents), and confirm cancellation terms including any remaining billing obligations. Note that some plans may have minimum commitment periods.
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