We want you to feel completely safe shopping on our site. That's why we have an extremely easy and unbureaucratic returns policy.

If the product you bought on our site does not fully meet your expectations, you can return it free of charge within 30 days of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it.

We are responsible for the cost of the first return. In this case, simply contact us through one of our customer service channels to request the return of your product.

When we receive your return, you can choose to get your money back or exchange it for another product. It's as simple as that!

Important: This exchange policy only applies to products purchased from Nordweg's online store or official physical stores. If you bought your Nordweg from an independent retailer, the store's returns process applies.

See the return and refund conditions.