Hi,
Start by registering a service case by following this link: https://www.norrona.com/en-GB/warranty-and-repair/registration/?ref=warranty&slide=coverage
As soon as your service order is created, you can bring the product to one of our official Norrøna stores. They can also help you to register the service case and send the product to our service center on your behalf. You can also send it yourself to the address given during registration.
We have a 5 year warranty on all our products. If you are a loyalty member, the warranty is extended to 7 years.
Like to know more about repair time, price lists and what is covered by our warranty, simply click the button below.